About
Caring Together is a leading charity supporting carers of all ages across Cambridgeshire, Peterborough and Norfolk.
At Caring Together our vision is a world with no unpaid carer in crisis, isolated ...
Volunteer - Customer Service Administrator
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Summary
We are looking for a volunteer to help within our dedicated customer service team to help with calls into the department and to assist with administration.Detailed description
About Caring Together Charity
Three in five of us will become a carer at some point in our life. Caring Together Charity is an ambitious regional charity that provides emotional and practical support, advice and guidance to carers of all ages and their families, as well as opportunities to take a break from their caring role.
Our people
We employ around 150 people with approximately 50% of those delivering homecare in local communities. We are supported by a growing number of volunteers who contribute their time to our work.
Summary of the role
Support for our team to aid them in having the appropriate time to help people with their needs. Administration takes our teams away from the phones and we are looking for time to help with this. We are looking for those that can provide administration support electronically entering referrals on our systems and anything ad hoc that may come up.
Answering the phone if busy to ensure every call is answered.
Where you will be based
Head office at St Ives.
What you will do
· Post information packs, ‘What If’ cards and other relevant information.
· Take calls/contacts for carer services across Cambridgeshire, Peterborough and Norfolk.
· Take calls/contacts for the Caring Together Charity homecare team.
· Ensure details are recorded accurately onto the customer relationship management system in line with organisational guidelines and GDPR.
Your commitment
· Commitment to help with the influx of calls and deal with the post.
· Carrying out the role in accordance with Caring Together Charity policies.
· Reporting any concerns about the service or service users immediately to your link supervisor.
· A willingness to attend training and supervision/support meetings as agreed.
Benefits to the volunteer
· Gaining new skills, both practically and personally.
· The satisfaction of knowing you are making an important and valued difference to someone’s life/the work of Caring Together Charity.
· Meeting new people and be part of a friendly team.
· Gaining valuable experience in the social care field within a voluntary organisation.
Our commitment to you
· The opportunity to use and enhance your existing skills and develop new, transferable skills.
· Reimbursement of reasonable travel expenses.
What we need from you
· Basic DBS check.
Skills and experience
· Excellent customer service, communication and interpersonal skills.
· Experience with Microsoft software (Word, Excel, PowerPoint) and makes the best use of technology.
· Excellent customer service ethos.
· Demonstrates a high-level of attention to detail.
· Able to work under pressure and cope with change and conflicting priorities.
· Engaging and positive personality.
About Caring Together Charity
At Caring Together our vision is a world with no unpaid carer in crisis, isolated or struggling alone. You can join us in working to make this vision a reality for people who are looking after a family member or friend.
If you are an unpaid carer, we are here to help you. We are here to give you information and advice, and to provide services and support, to make your caring role more manageable, to benefit you and the person you support.
There are over 150,000 unpaid carers across the region covered by the charity: Cambridgeshire, Norfolk and Peterborough, and tens of thousands are caring alone behind closed doors. More than three in five of us will become an unpaid carer at some point in our life. We will look after a family member or friend who needs our help because of illness, disability, poor mental health or addiction. Despite how common caring is, many unpaid carers feel they are on their own.
Unpaid carers often find themselves plunged into a caring role with little warning, and feel completely overwhelmed by the heavy responsibilities they shoulder. Many are exhausted from looking after their husband, wife, partner, parent, sibling or child for hours every day, sometimes in addition to trying to hold down a job or bring up children.
We need your help to make sure that even more carers in our local communities receive the practical and emotional support that they need.
Caring Together is a network partner of Carers Trust and has grown significantly over the past ten years, providing more services and more help for family carers and their families across Cambridgeshire, Peterborough and Norfolk.