Volunteer Administrator

Our Community Car Scheme serves the local population, arranging transport for individuals to attend their medical and social engagement, with a view to improving access to health care and reducing social isolation.

Due to an increase in demand, we are looking for additional volunteer administrators to join an existing team in St Ives, for a few hours each week (to be discussed and agreed with you). The ideal candidate will be able to demonstrate good communication skills, have experience working in a busy office and be competent in using Microsoft Office. In particular we are looking for someone who is confident with the use of email and the basics of excel - knowledge of how to enter data, filter and sort. 

The role involves answering telephone calls and messages from clients and taking their requests for transport, noting these details accurately and transferring those notes to an excel spreadsheet. Suitable Volunteer Drivers then need to be contacted in order to fulfil the transport requirement, with accurate details being emailed to drivers and confirmation communicated back to clients. Our set procedures must be followed in all cases, so that each Volunteer Administrator is able to pick up at the start of a new day.

You will be joining a team of 5 volunteer administrators, and 45 volunteer drivers, headed and supported by our Area Manager. Full training is provided. Successful candidates will be required to obtain an Enhanced DBS Certificate and the cost of this is covered by CPCA.