Pet Support Call Handler

What will I gain from it? 

• Development of customer service skills and confidence to manage difficult conversations. You will receive full training to prepare you for the kinds of conversations that you will have. 
• Being a vital part of promoting responsible pet ownership and good animal welfare.  
• Development of your pet welfare knowledge. 
• Supporting the work of Woodgreen and an insight into the daily running of a rehoming charity. 
• The opportunity to work in a small, friendly and supportive team. 

What will I be doing? 

• This is a desk-based role, working on the telephone and computer. 
• Answering phone calls coming into Woodgreen, and triaging calls to the relevant person/department. 
• Accurate inputting of all interactions into databases and spreadsheets. 
• Assisting in the smooth running of the department. 

What is Woodgreen looking for? 

• The ability to deliver a high level of customer service whilst understanding the need for discretion and confidentiality. 
• An empathetic and non-judgmental approach to dealing with pet owners, with an enthusiasm to provide over-the-phone support to owners in need. 
• Enjoyment of working in a fast-paced environment. 
• Accuracy in record keeping and strong attention to detail. 
• Strong written and oral communication skills with an excellent telephone manner. 
• Confidence and experience using databases, Microsoft Word, Excel, and Outlook – training on our CRM database will be provided. 
• Over the age of 18. 
• Happy to work as part of a small team. 

Location  

Based at our Godmanchester Centre within our Pet Support Team. 

We need help Thursdays and Fridays from 9am - 4pm so any hours you can help with would be gratefully received.

Flexibility and availability around these times can be discussed.

To apply please complete the application form on our website.